What do you need in order to watch?

To connect and watch television you need an internet connection and your personal access details (subscription and password). Some televisions also require a TV box.

When does the subscription period start?

Your subscription details are sent to the email address you gave at checkout once the order has been checked and processed. The subscription period starts from the moment we send the access details.

I have not received) the email with my order and access details?

Your subscription details are sent to your email address as soon as the order is checked and completed, and no later than 12 hours after we receive confirmation of payment. They are also always available in your account on the website.

What internet speed is needed for watching?

A stable internet connection is needed for comfortable viewing.

Recommended connection speed:

• SD (standard definition) — minimum speed 4 Mbps, recommended 10 Mbps or higher.
• HD (high definition) — minimum speed 6 Mbps, recommended 25 Mbps or higher.
• Full HD — minimum speed 10 Mbps, recommended 50 Mbps or higher.
• 4K / Ultra HD — minimum speed 25 Mbps, recommended 100 Mbps or higher.

You can test your internet speed and the quality of your connection to our servers using the link below.

Can I watch on several devices?

Multiroom lets you connect several devices to one subscription and watch television at the same time in different rooms of the same house or flat.

The number of simultaneous connections depends on the plan you choose.

What to do if channels freeze or do not play?

If the picture freezes while you are watching, or channels do not open, do the following:

1. Unplug your internet router from the mains for 2–3 minutes, then plug it back in.
2. If you watch television on a Smart TV without a box, unplug the television from the mains for 2–3 minutes and plug it back in.
3. If you use a TV box, unplug it from the mains for 2–3 minutes, then plug it in and wait until it has fully started up.

If the problem continues, try connecting through mobile internet (for example, by sharing the connection from your phone). If viewing works normally that way, the problem is most likely with your internet provider or the quality of your connection.