Help with setup — 30-minute video session

Choose your time on the booking page — the slot is reserved and paid for in one step, and the link to the call arrives with your confirmation.

What this is

Thirty minutes on a video call with our engineer. You show us what is happening, we tell you what to press, and we stay with it until the picture is back or we know why it is not. Booked for a time that suits you and paid in advance.

How it works

Choose a slot on the booking page and pay the £20. You will receive a confirmation with a link to the call. At the agreed time you open that link in your phone or computer browser — nothing to install, no account, no password. On a computer you can share your screen with us; with a TV box or a smart TV you simply point the phone camera at the screen, which works just as well.

What we can sort out

The player not opening or closing straight away, channels not loading, picture freezing or breaking up, the app asking for a login again, a new device that needs setting up, a reinstall after a TV update, and checking whether the problem is with the subscription or with the internet in the flat.

What is outside this session

We do not repair equipment, we do not fix your home internet or your router contract with the provider, and we do not work with subscriptions bought elsewhere. If it turns out the problem is the connection speed in your flat, we will say so honestly — that is a matter for your internet provider.

Why it is not free

A session is half an hour of an engineer's time, booked for you. Advice in messages about which button to press stays free as always; a proper look at the problem together is a paid service. Payment is per session, there is nothing to cancel afterwards and no subscription to it.