What do I need to watch TV?

To access and watch our TV service, you will need:
A stable Internet connection
Your subscription credentials (username and password)
A TV box for certain TV models

When does my subscription start?

Your subscription details will be sent to the email address provided during checkout after your order has been reviewed and processed. Your subscription period begins from the moment we send your access details.

I haven’t received my order or access details.

Your subscription details will be sent to your email address after your order has been reviewed and processed, but no later than 12 hours after payment confirmation. They will also be permanently available in your account on our website.

What Internet speed is required?

A stable Internet connection is required for comfortable viewing.

Recommended connection speeds:

• SD (Standard Definition): minimum 4 Mbps, recommended 10 Mbps or higher.
• HD (High Definition): minimum 6 Mbps, recommended 25 Mbps or higher.
• Full HD: minimum 10 Mbps, recommended 50 Mbps or higher.
• 4K / Ultra HD: minimum 25 Mbps, recommended 100 Mbps or higher.

You can check your Internet speed and connection quality to our servers using the link below.

Can I watch on multiple devices?

The Multiroom feature allows you to connect multiple devices to a single subscription and watch TV simultaneously in different rooms within the same home.

The number of simultaneous streams depends on your selected subscription plan.

What should I do if channels freeze or don’t work?

If channels freeze or fail to load, please follow these steps:

1. Unplug your Internet router from the power outlet for 2–3 minutes, then plug it back in.
2. If you are using a Smart TV without a TV box, unplug the TV for 2–3 minutes, then turn it back on.
3. If you are using a TV box, unplug it for 2–3 minutes, reconnect it, and wait until it has fully started.

If the issue persists, try connecting through a mobile Internet connection (for example, by using your smartphone as a hotspot). If the service works correctly, the issue is most likely related to your Internet provider or the quality of your Internet connection.