Your subscription renews on its own — there is no need to order it again every month. Here is how it works and where the money comes from.
Account balance
Every customer has a balance — your money held on account with us. On the renewal date the required amount is taken from the balance automatically and viewing continues without interruption. Nothing to click.
The balance is shown in your account. To top it up, use the «Account Credit Top-up» product in our shop.
If the balance is not enough
A few days before renewal we send a reminder. If there is enough money, no reminder is sent — that means everything is fine.
If the invoice stays unpaid we remind you once more, and after three days viewing is suspended. It resumes as soon as the payment goes through.
Worth knowing in advance: if a subscription was closed for non-payment, personal discounts on it are not preserved — a new order will be at the standard price.
If you pay by bank transfer
A bank transfer works in one of two ways, and there is no third one:
- From a UK bank — in pounds, to our HSBC account.
- From a eurozone country — in euros, to our Wise account. The amount is worked out at our rate: the order total in pounds × 1.3. An order of £10 is 13.00 EUR, an order of £20 is 26.00 EUR.
The 1.3 rate already covers the conversion, so there is no need to send extra. Put only the order number in the payment reference. We credit the amount that actually reaches our account, so choose the option where the sender pays the bank fees. The details of both accounts are in «Payment problems».
If you pay via the direct payment link
The payment page has two fields: the amount and the order number. The number must be filled in — it is how the payment finds your subscription. It looks like S07123 and appears in our email and in your account.
If the number is wrong or the field is left empty, the money still arrives but lands in the wrong place and activation is delayed. Just write to us and we will move it manually.
How to stop renewals
You can do this yourself. Sign in to your account, open your subscription — on the left, under the next payment amount, there is a «Close subscription» button. After that there will be no more renewals or charges.
We will not try to talk you out of it. If you change your mind, the «Resume» button is in the same place, and we are here if you need help.