Payment problems: what to do
If a payment does not go through on our site, no money is taken. Below are the causes and fixes, in order.
The PayPal window does not open after you click Pay
PayPal opens the payment in a separate window. If it did not appear, something blocked it. Check the following in order.
1. Pop-up blocker
Look at the right-hand end of the address bar — an icon with a crossed-out window appears, saying "Pop-up blocked". Click it, choose "Always allow pop-ups from this site", then try again.
This permission is set separately for each of our sites: entbox.uk, pro-webdesign.co.uk, pro-technologies.co.uk, vinylrestore.co.uk, dronestudio.uk, lux-photo.co.uk.
If the pop-up was already blocked, PayPal shows a fallback screen saying "Don't see the secure paypal browser?" with a Click to Continue link — click it.
2. Browser extensions
Ad blockers and privacy extensions are a common cause. Disable them for our site, or open the site in a fresh browser profile (in Chrome: Profiles menu → Open Guest Profile) and try paying there. If it works in a clean profile, an extension is to blame.
3. Cookie settings
Less common, but it happens: strict privacy settings can stop the PayPal window from signing you in. How to allow cookies in each browser is below.
Google Chrome
- Open the payment page on our site.
- Click the padlock icon on the left of the address bar.
- Choose "Cookies and site data", then "Site settings".
- Set "Third-party cookies" to "Allow".
- Reload the page and pay again.
Safari
- Safari menu → Settings → Privacy tab.
- Untick "Prevent cross-site tracking".
- Reload the page and pay again.
Firefox
- Click the shield icon on the left of the address bar.
- Turn off Enhanced Tracking Protection for our site.
- Reload the page and pay again.
If that did not help
- Open the site in a private/incognito window — this disables browser extensions.
- Temporarily turn off your ad blocker and VPN.
- Try a different device — for example, your phone instead of your computer.
Paying by bank transfer
The amount to pay is the order total in pounds sterling (GBP). The payment amount must match the order total exactly. We do not apply partial payments to an order, and amounts received for them are not refunded.
🇬🇧 From a UK bank account:
- Beneficiary: Pro Technologies Limited
- Account Number: 52525720
- Sort Code: 40-02-44
- Bank: HSBC UK
Please always quote your order number as the payment reference.
🇪🇺 Paying by bank transfer in euros — the fastest option inside the eurozone
If you are in a eurozone country, we recommend this method. Our account is European, so your transfer goes through as an ordinary domestic payment in euros: no international transfer fee, no conversion on your side and no extra apps to install.
All prices on the website are in pounds (£). If you pay in euros, multiply the order amount by 1.3 — this margin covers converting euros into pounds on our side, so the correct amount reaches your account.
For example: a £10 order — send 13.00 EUR; a £20 order — 26.00 EUR.
Bank details for euro transfers:
Beneficiary: Pro Technologies Limited
IBAN: BE39 9059 5112 5019
BIC: TRWIBEB1XXX
Bank: Wise, Rue du Trône 100, 3rd floor, Brussels, 1050, Belgium
In the payment reference put the order number only (for example S07251). Nothing else is needed.
How long it takes. Inside the eurozone a transfer usually arrives within minutes. We credit it to your balance manually — normally within one business day. Tested in practice: on 27 August a transfer from Slovakia arrived in under half an hour.
Topping up your wallet
The easiest approach is to keep a balance on your wallet — renewals are then taken automatically and you do not need to pay every month. You can top up here:
https://www.entbox.uk/shop/balance-top-up
Choose an amount, tick the terms box, add to basket and pay. Funds are credited automatically right after payment — nothing to type in manually.
Frequently asked
I clicked Pay several times — was I charged several times?
No. If the payment did not go through, nothing was taken. Check your statement — you will not see a single charge in our favour.
PayPal says my payment is pending.
PayPal sometimes reviews incoming payments; this takes from a few hours to a few days. The money is not lost and you do not need to pay again — we will credit it as soon as it arrives.
My subscription will expire while we sort the payment out.
Don't worry: as long as you are in touch with us, we will keep your subscription active until the funds arrive.
Nothing helped
Write to us via the chat on our site or at support@entbox.uk. Please tell us which browser and device you use, and whether the PayPal window opens at all. That helps us resolve it faster.
Paying by link
There is another way to pay — a separate payment page: https://www.entbox.uk/payment-link. It is useful if the usual payment button does not open for you, or is unavailable in your country.
Three things matter for the payment to reach us:
- Place an order on the site and pay the exact order amount. If the sum differs even by a penny, we will not be able to credit it.
- Always enter the order number in the field provided. Without it we cannot match the payment to your account.
- These payments are processed manually, so crediting is not instant — but it is guaranteed by the end of the same day.
If a PayPal payment does not go through
Sometimes after pressing Pay you see the error «Payment processing failed». No money is taken in this case — the payment simply does not complete. There is no refund to wait for, because nothing was charged.
What helps:
- Choose Card payment on the payment page — no PayPal account is needed.
- Or pay by bank transfer: the details appear as soon as you select that method.
- If the page is open inside a messenger (for example via a button in Telegram), open it in a normal browser — Chrome or Safari.
- Try another browser, or turn off third-party cookie blocking: without those cookies the PayPal window cannot return the result to our site.
If none of this works, write to us. We will check in our log whether the payment arrived and, if needed, process it manually.